Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at at3ddecor@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at at3ddecor@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
At Distinctive Dar's Decor and More, we take pride in creating quality handmade and personalized products. Because custom and personalized items are made just for you, we don't accept returns or exchanges once production's begun, unless your item arrives damaged or there's an error on our part. If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Include your order number, plus photos of the item and packaging, and we'll work with you on a replacement, store credit, or refund when appropriate. Non-custom items can be returned within 30 days, as long as it's unused and in its original condition and packaging. Customers cover return shipping unless the return's due to our mistake. Once we get your return and it's inspected, we'll notify you if your refund's approved. Approved refunds go back to your original payment method. Please allow several business days for processing. If you have any questions about your order or this policy, reach out through our contact page or by email before returning any items. Once it's pasted, click save in the top right. If you want, I can also help you with privacy policy, terms of service, and shipping policy next.